Returns Product Page

RETURNS / EXCHANGES

If you are not entirely satisfied with your purchase, we're here to help. After all, we want you to be happy with your purchase.

We offer 14-day returns on full priced, unworn/as new items only. We do not offer exchange service, rather we refund you for your item so you can repurchase the item of choice.

We are happy to replace, repair or refund due to a manufacturing fault but not normal ‘wear and tear’. Please follow the care instructions on the garment to prolong the life of it.

Please note we do not refund sale items, this includes flash sales or where discount codes have been applied.

Any shipping chargers occurred that is associated with a return are the responsibility of the customer.

Once we have received the item for return, please allow another 4 business days for your return to be processed and refunded.

Our customer service team operates Monday to Friday between 10:00am and 5:00pm.
One of our team members will respond to your email within 24 hours. Any emails sent over the weekend will be answered on the following Monday.

Before you return a product, please make sure that:

The product was purchased in the last 14 days
The product is in its original packaging including any canvas bags or boxes
The product isn't used or damaged
The product is free from perfume smells or makeup marks
The swing tag is still attached and has not been cut or removed
Please contact us before you send the product so that we can provide you with the closest returns processing address: returns@storename.com

We will ask you to send the product with its original packing to the closest return facility to you. Using a Tracking option for your parcel is strongly recommended.

Pre-orders

Pre-orders cannot be cancelled for any reason. A pre-order item is made-to-order and are manufacturing only commences after a customer places an order. However after receiving your finished pre-order item you wish to return it, normal refund policy applies.

Shipping charges

The shipping charges on your first initial order are not refundable. Items for return must be shipped back to our store at the customer's expense. We recommend using tracked shipping methods as we are not responsible for lost items.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items are non-refundable unless otherwise mentioned in the marketing materials.

Exchanges

We doesn't offer exchanges, but rather refunds only so you can repurchase your desired item.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: returns@storename.com
Please note - We reserve the right to cancel any order at any time.